Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI payments, net banking, and popular digital wallets. All transactions are processed securely.

Yes. We use industry-standard SSL encryption to protect all payment data. We do not store your card details on our servers. All payments are processed through a certified and secure payment gateway.

Yes, Cash on Delivery is available for most pin codes across India. You will be able to select COD as a payment option at checkout if your delivery address is eligible.

Payments can be declined for several reasons, including insufficient funds, incorrect card details, or a temporary issue with your bank. Please double-check your payment information and try again. If the problem persists, contact your bank or reach out to our support team.

Standard delivery typically takes 5–7 business days. Delivery timelines may vary depending on your location and product availability. You will receive an estimated delivery date at checkout.

Yes, we offer free shipping on orders above a minimum order value. Please check the checkout page for details on the free shipping threshold applicable to your order.

Yes. Once your order is shipped, you will receive an email or SMS with a tracking link. You can use this link to monitor your delivery status in real time.

Currently, we ship within India only. We are working on expanding our delivery network. Please check back for updates on international shipping availability.

Order changes can be made within a short window after the order is placed, as long as it has not been dispatched yet. Please contact our support team as soon as possible if you need to make any changes.

To cancel an order, please contact our customer support team immediately after placing it. Once an order has been dispatched, cancellation may no longer be possible. If the order has already shipped, you can initiate a return once it is delivered.

If you notice an incorrect address, please contact us as soon as possible before the order is dispatched. Once shipped, we are unable to redirect the delivery. We recommend double-checking your address at checkout before placing your order.

We accept returns within 7 days of delivery for products that are unused, unopened, and in their original packaging. Certain product categories may not be eligible for return. Please refer to our Returns Policy page for full details.

To initiate a return, please contact our customer support team with your order number and reason for return. Our team will guide you through the process and arrange a pickup if your return is eligible.

Yes, exchanges are available subject to product availability. Please reach out to our support team within 7 days of delivery to request an exchange. The product must be unused and in its original condition.

Opened or used products, items purchased on sale or with a special discount, and certain perishable goods may not be eligible for return. Please review our full Returns Policy for a complete list of non-returnable items.

Once your return is received and inspected, we will process your refund within 5–7 business days. The time it takes for the amount to reflect in your account may vary depending on your bank or payment provider.

Refunds are issued to the original payment method used at the time of purchase. If you paid by card, the refund will be credited to that card. For COD orders, refunds will be processed via bank transfer.

We apologise for the inconvenience. If you receive a damaged or incorrect product, please contact our support team within 48 hours of delivery with photographs of the item. We will arrange a replacement or a full refund as quickly as possible.